51 Game - Privacy Policy

Information We Collect

Personal information you provide

When you register an account or interact with 51 Game, we may collect the following personal information:

• Full name and date of birth
• Email address and mobile number
• Government-issued identity documents (as required under applicable Indian regulations)
• Payment and banking details necessary to process deposits and withdrawals
• Communications you send us, including support requests

Information collected automatically

When you access 51gameindia.in.net, our systems automatically record certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, session duration, and in-game activity logs
• Cookies and similar tracking technologies (see our Cookie Notice for details)

Information from third parties

We may receive personal information about you from payment processors, identity-verification providers, and fraud-prevention agencies where this is necessary to fulfil our legal obligations or deliver our services.

How We Use Your Information

Service delivery and account management

We use your personal information to create and maintain your 51 Game account, process deposits and withdrawals, verify your identity, and provide customer support. Without this data we cannot offer you access to our platform.

Legal and regulatory compliance

Indian law and applicable gaming regulations require us to verify player identities, maintain transaction records, and report certain activities. We process your data as necessary to meet these obligations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

Security and fraud prevention

We analyse account activity, device data, and transaction patterns to detect and prevent fraud, cheating, and unauthorised access. This processing is in our legitimate interest and protects all players on the 51 Game platform.

Communications and promotions

With your consent, we may send you promotional offers, game updates, and newsletters by email or SMS. You may withdraw consent and opt out at any time by using the unsubscribe link in any message or by updating your account preferences.

Platform improvement

We use aggregated and anonymised analytics to understand how players use 51 Game, fix technical issues, and improve gameplay experience. This data does not identify you personally.

Data retention

We retain your personal information for as long as your account is active and for a minimum of five (5) years after account closure, or for such longer period as is required by law. Financial transaction records are retained for the period mandated by applicable Indian tax and regulatory legislation.

Your Rights

Rights available to you

Subject to applicable law, you have the following rights regarding your personal information held by 51 Game:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may ask us to correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data where we no longer have a lawful basis for processing it. Note that certain data must be retained to comply with legal obligations and cannot be erased on request.
• Restriction: You may ask us to restrict processing of your data while a dispute about its accuracy or lawfulness is resolved.
• Objection: Where we rely on legitimate interests as our legal basis, you may object to that processing.
• Portability: Where technically feasible, you may request that we provide your data in a structured, machine-readable format.
• Withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

How to exercise your rights

To exercise any of the rights listed above, please submit a written request to our support team using the contact details in the "Contact Us" section below. We will respond within thirty (30) days. We may ask you to verify your identity before processing your request in order to protect your account security.

Complaints

If you believe we have processed your personal information unlawfully, you have the right to lodge a complaint with the relevant data protection authority in India or with the adjudicating officer appointed under the Information Technology Act, 2000.

Contact Us

For privacy-related queries or to exercise your data rights, please contact our Data Protection team:

Email: [email protected]

We aim to respond to all privacy requests within 30 days of receipt.